5 Tips for Retaining and Recruiting your Workforce

Mont. Gov. Proposes New Childcare Licensing Rules to Increase Childcare Access

Montana Gov. Greg Gianforte proposed new childcare licensing rules to help increase access to childcare in the state, according to a state press release on November 4. “We heard loud and clear from stakeholders that the current rules and governance structure for childcare were in need of a massive overhaul,” said the Department of Public Health and Human Services Director Charlie Brereton.
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Workforce Remains the Top Challenge for State CIOs
The Executive Director of the National Association of State CIOs, Doug Robinson, shared that state CIOs continue to face workforce challenges, according to the Federal News Network on November 4. Interviewed on Ask the CIO about the annual survey of state CIOs, Robinson said, “regardless of the topic, whether it was legacy modernization, whether it was a discussion on post pandemic priorities, workforce challenges seem to be the first or second challenge.”
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N.M. Medical Workers Experiencing Licensing Delays
Some medical workers in New Mexico say they now wait weeks to receive their licensing from the New Mexico Regulation and Licensing Department, according to KRQE News on Nov. 1. The department suffered a cyberattack recently, noticing suspicious activity on their website on October 7.
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5 Steps to Mature in Your Agency Communications
How well does your regulatory agency communicate—both externally with the public and internally with staff? Review the following five steps and see where your agency falls. Then learn how to level up your agency’s communications.
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Is Your Regulatory Agency Striving to Be the Best?
What motivates regulatory leaders to improve their agency? And what does the ultimate agency look like? Learn why agency leaders choose to transform their agency, as well as the resources they use on their journey towards a model agency.
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3 Legislative Actions Affecting Your State Agencies
New state rules and regulations force your regulatory agency to constantly pivot—as you align your complex business processes with these legislative updates. Discover some of the latest legislative changes—and opportunities—confronting your agency. And learn how to adapt with ease.
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State Cybersecurity Grant Program: What States Need to Know
NASCIO Voices explores the recently released State and Local Cybersecurity Grant Program. The podcast from the National Association of State Chief Information Officers walks listeners through the highlights of the program.

Q: We receive a lot of calls from users who forget their credentials/security answers to our websites. What can we do to better support them?

A: Many regulatory agencies handle a high volume of calls—with a significant portion of those calls involving login issues. Those high call volumes lead to longer wait times and frustrated users. Addressing login issues frees up the phone lines for more pertinent concerns and supports the efficient use of staff resources and time.
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