How well does your regulatory agency communicate—both externally with the public and internally with staff?Review the following five steps and see where your agency falls. Then learn how to level up your agency’s communications. READ MORE
Regulatory News Roundup The latest news about regulatory agencies around the country
Ill. Prioritizes Accessibility in IT Planning
On the October 27 Statescoop Priorities podcast, leaders from the Illinois Department of Innovation and Technology say they’re working to integrate accessibility into how they plan for the state’s technology initiatives. Accessing Illinois, the department’s project to increase accessibility won a NASCIO special recognition award. READ MORE
Fla. Judge Criticizes State for Slow Medical Cannabis Licensing A Florida judge criticized the state’s health officials for not awarding more medical cannabis licenses—as the law requires, according to MJBizDaily. Appeals Court Judge Ross Bilbrey wrote, “almost five years after the emergency rule was issued, the (state) license application window remains closed." READ MORE
Va. Eases Social Work Licensing Rules for Out-of-State Applicants The Virginia Board of Social Work made regulatory changes that enable out of state applicants to get a license more easily in the state. Under the revised rules, the process of getting a license in Virginia will be easier for a licensed social worker, a licensed master’s social worker or a
licensed baccalaureate social worker from a different state. READ MORE
Is Your Regulatory Agency Striving to Be the
Best? What motivates regulatory leaders to improve their agency? And what does the ultimate agency look like? Learn why agency leaders choose to transform their agency, as well as the resources they use on their journey towards a model agency. READ MORE
Tips for Retaining and Recruiting your Regulatory Workforce A survey from the National Association of Chief Information Officers asked state CIOs: Besides increased compensation, what single action should be implemented in recruiting and retaining the future IT workforce in your state? Discover their top 5 tips. READ MORE
3 Legislative Actions Affecting Your State Agencies New state rules and regulations force your regulatory agency to constantly pivot—as you align your complex business processes with these legislative updates. Discover some of the latest legislative changes—and opportunities—confronting your agency. And learn how to adapt with ease. READ MORE
State Cybersecurity Grant Program: What States Need to Know NASCIO Voices explores the recently released State and Local Cybersecurity Grant Program. The podcast from the National Association of State Chief Information Officers walks listeners through the highlights of the program.
Q: We receive a lot of calls from users who forget their credentials/security answers to our websites. What can we do to better support them?
A: Many regulatory agencies handle a high volume of calls—with a significant portion of those
calls involving login issues. Those high call volumes lead to longer wait times and frustrated users. Addressing login issues frees up the phone lines for more pertinent concerns and supports the efficient use of staff resources and time. KEEP READING
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