Tips for Regulatory Agencies to Manage Public Complaints
Effective public complaint management serves as the backbone of trust between your regulatory
agency and the communities you serve. When handled efficiently, complaints transform into valuable opportunities to improve operations and demonstrate accountability. We explore 11 ways to elevate your agency's complaint management framework. READ MORE
Regulatory News Roundup The latest news about regulatory agencies around the country
StateRAMP Now Called GovRAMP to Better Reflect Mission On February 14, StateRAMP’s Executive Director Leah McGrath announced StateRAMP’s rebrand to GovRAMP. According to the press release, the change reflects StateRAMP’s “continued commitment to unifying cybersecurity standards across all levels of government, from municipalities to federal agencies.” READ MORE
How the Federal Funding Freeze Affects States During the February 13 podcast from NASCIO, the hosts tackle how the federal funding freeze affects state programs. Specifically, Amy Glasscock and Alex Whitaker
from NASCIO Voices look at the impacts on the Cybersecurity Grant Program, as well as on state IT offices. READ MORE
Mississippi Ranks 13th in State Occupational Licensing
Index Mississippi ranks number 13 overall for all states and Puerto Rico in the 2024 State Occupational Licensing Index from the Archbridge Institute and the Knee Regulatory Research Center. The licensing index, released in August, contains information on 284 occupations. READ MORE
Boost Regulatory Process Accuracy with Automated Tracking Your regulatory agency processes numerous forms and payments daily, encountering challenges such as incorrect payment amounts and inaccurate form submissions. Discover how implementing robust tracking and data visualization tools empower your regulatory agency to diagnose and resolve these underlying problems effectively. READ MORE
How Board Meeting Automation Boosts Efficiency at Your Agency Board meeting management automation offers a transformative solution, reducing inefficiencies and allowing your regulatory agency to focus on its mission. Learn how board meeting management automation streamlines every aspect of board meeting preparation for your state regulatory agency. READ MORE
North Dakota Awards GL Solutions Statewide Licensing Contract GL Solutions has been awarded a statewide contract for licensing systems in North Dakota.
“North Dakota continues to be a leader in innovation and public service,” says CEO of GL Solutions Bill Moseley. “Helping simplify procurement and allowing agencies to choose the best fit, GL Solutions is proud to be awarded the ND statewide regulatory software contract. GL Solutions is dedicated to helping North Dakota agencies of all sizes and industries, run, grow and adapt.” READ MORE
How Does Your State Rank?
How does your state rank in the latest edition of the State Occupational Licensing Index? We interview Edward Timmons, co-author of the index. He explains how to use the information at your regulatory agency. FIND OUT
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