How Government Agencies Can Use ChatGPT

When regulatory agencies confront challenges like updating old software system, managing personnel, ensuring process consistency, responding to external stakeholders, or achieving higher levels of efficiency, among others, mangers immediately confront an absence of knowledge about how these complex processes work.

Agencies rarely organize their work into known business processes. Over the years, staff learn to perform the work through trial and error and anecdotally from peers and managers.
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ChatGPT offers many applications for government agencies, including integrating ChatGPT into business processes, service offerings and software; ChatGPT, for example, enables agencies to create summaries of meetings and calls.
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State Lawmakers Propose Regulating AI
Lawmakers in several states are considering bills related to regulating artificial intelligence. In California, for example, the California AI-ware Act, proposes creating the Office of Artificial Intelligence to guide the state government’s use of AI.
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Va. Teacher Licensing Backlog Affecting Thousands of Educators
Thousands of Virginia teachers experience long wait times to get their licenses renewed. David Walrod, President of the Fairfax County Federation of Teachers, says “just from Fairfax County alone you have at least 3,000, probably closer to four or five thousand teachers who are trying to get their license renewed."
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Child Care Agencies Sued for Harming Children
In our latest blog, we spotlight two state agencies involved in child welfare class-action lawsuits. Class-action litigation has become a "common means to try to reform what the public perceives as failing government systems," according to a child welfare report; the report highlights every state affected by child welfare class-action litigation.
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Best Practices for Managing your Regulatory Staff
Trust, compassion, stability and hope. According to Gallup, employees need leaders to exhibit these traits—to feel involved in their company and engaged in their work. Learn some best practices for managing your staff.
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State CIOs on the Challenges of Modernization
State tech officials cite the challenges of improving digital services, from outdated processes to organizational obstacles, in interviews with Statescoop. Connecticut CIO Mark Raymond, for example, explained the challenges of finding funds. Others interviewed include Utah CIO Alan Fuller and Minnesota CIO Tarek Tomes.
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Interview with Ala. Home Builders Licensure Board’s IT Manager
Ala. Home Builders Licensure Board’s IT Manager Suanne Parnell shares her agency’s journey to modernize—from a “forward thinking” board to COVID’s impacts on her agency and a shift from paper. She explains why modernization is worth it on our new podcast, Talkin' SaaS.
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